Refund policy

Return Policy

Our garments are all on a made-to-order basis specially handcrafted for you. We assume that you agree to our terms and conditions when placing an order. Once an order is placed, we do not offer any exchange or returns. However, in case you ordered the wrong size, we can offer (as per the prescribed terms and conditions) to alter it without a charge upto maximum 10% of the garment cost.

NOTE: Sale pieces are not applicable for return or exchange under any circumstances.

Alterations

All alterations have a minimum lead time of 15 days which may extend depending on the extent of alteration required. We take 4 days to confirm the possibility of alteration after receiving a request.

However, to-and-fro shipping charges will have to be borne by the customer in case of alterations or exchanges.

Exchange Policy (if accepted)

In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if the merchandise delivered is different from what you had expected, please reach out to us for exchange approval within 24 hours of the product being received.

To start an exchange, you can contact us at care@samvrih.com. Please note that returns will need to be sent to the following address: [SAMVRIH CLOTHING, PH 6 Sector 1 Vasundhara, S1, 201012 Ghaziabad Uttar Pradesh, India]

If your exchange is accepted:

• The garment needs to be dispatched timely and should reach the head office within 1 week of the exchange acceptance date.
  
• The product received at the head office should pass a quality check which means your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. All returns are subject to verification by our team at SAMVRIH CLOTHING.
• For any exchange, shipping charges of return have to beared by the client.

Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any return/exchange questions at care@samvrih.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds (if applicable in exceptional scenarios)
We do not provide refunds on any goods sold. However, in case of exceptional scenarios, like unavailability of exchange items, We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@samvrih.com.